Question 1

I cannot log into ProtoPie, what should I do?

Accepted Answer

Login in ProtoPie Studio can fail due to a variety of reasons. Please check the following first: Verify that you are connected to the internet and that your connection is stable. Make sure that you are logging into ProtoPie Studio with the right ProtoPie account. As you can use ProtoPie Studio on maximum 2 computers with one account at the same time, you might have reached the maximum number of logged-in devices allowed. You can manage the computers you are logged into on the profile page under account settings. It could be that your organization or company uses a proxy server due to security reasons. Contact ProtoPie if you need further assistance.

Question 2

On how many computers can I use ProtoPie with one account?

Accepted Answer

You can log in to ProtoPie Studio on max. 2 computers with one account. You can manage the computers you are logged into in your account settings, under profile.

Question 3

What should I do if my company is using a proxy server?

Accepted Answer

In ProtoPie Studio, go to Settings then Network. Under Network, for Proxy, select 'Use System Proxy Settings'. Additionally, ask your IT admin to whitelist the following URL allowing ProtoPie Studio to bypass the proxy server: https://cloud.protopie.io https://speech.protopie.app/ If the solutions above don't work, an alternative would be ProtoPie Enterprise, a plan designed for teams that prefer to collaborate in their own secure environment. Contact ProtoPie if you need more help.

Logging in

I cannot log into ProtoPie, what should I do?

On how many computers can I use ProtoPie with one account?

What should I do if my company is using a proxy server?