Question 1

Is there a trial for the Team plan?

Accepted Answer

There is no free trial for the Team plan. However, you can try out ProtoPie using the 30-day free trial for the Individual plan instead. Contact ProtoPie if you are interested in subscribing to the Team plan but you need additional information or a demo.

Question 2

Can I be subscribed to the Individual plan and Team plan at the same time?

Accepted Answer

Absolutely! If you are subscribed to an Individual plan and you start/join a team as an editor, both plans would be ongoing at the same time.

Question 3

Can I convert as Individual plan into a Team plan?

Accepted Answer

It is unfortunately not possible to convert an ongoing Individual plan into a Team plan. If you subscribed to an Individual plan but want to move to a Team plan, you can either cancel your individual plan and wait until the end of current billing cycle before subscribing to the Team plan or subscribe to the Team plan and temporarily keep both the Individual and Team plan.

Question 4

Can I increase or decrease the number of editor seats?

Accepted Answer

A team owner can add or remove editor seats in their team settings, under plan. Click on Manage Editor Seats to increase or decrease the number of editor seats. Log in with your ProtoPie account on our website and select your team from the dropdown menu in the top left corner.

Question 5

Do I need to pay for team members who don't prototype?

Accepted Answer

No, you don't need to! You would be charged for the number of editor seats you need only. Team owners and admins can invite as many viewers as they wish without any additional charge. Viewers can view prototypes and leave comments, but they cannot use ProtoPie Studio to create, edit or upload prototypes.

Question 6

What exactly is the difference between viewers and editors?

Accepted Answer

Team owners and admins can invite new members to the Team plan as editors and viewers. Editors have full rights to use ProtoPie Studio to create, edit and upload prototypes to the team space, whereas viewers can only view the prototypes in the team space and leave comments.

Question 7

Can I create multiple teams with a single Team plan?

Accepted Answer

You cannot create multiple teams with one Team plan. Each team needs to be subscribed to a Team plan of their own. The Enterprise plan does offer the option to create multiple teams.

Question 8

Is commenting available for viewers as well?

Accepted Answer

Members joining a Team plan as viewers can also leave comments on the prototypes uploaded by editors.

Question 9

What happens if I cancel my Team plan?

Accepted Answer

If you cancel an active Team plan, your team will remain subscribed to the plan until the end of its current billing cycle. After this, the members of your team will no longer be able to use ProtoPie to create, edit or upload new prototypes to the team space. However, all members will still be able to access their prototypes in the team space as viewers only.

Question 10

Is there any storage limitation?

Accepted Answer

There is no storage limitation for the Team plan.

Question 11

Why is the Team plan not officially available in China?

Accepted Answer

The Team plan focuses on team collaboration and communication between designers and their stakeholders and heavily relies on the cloud. Therefore, a stable network is needed to safeguard that all features of ProtoPie can work smoothly. As our servers are located outside of the People's Republic of China, we cannot guarantee that the features of the Team plan will work as intended. However, contact ProtoPie if you believe the network in your company can handle a foreign cloud-based service.

Team plan